Frequently Asked Questions

What are the benefits of choosing Royal Charter Services?
We guarantee the best price. We are ready to answer any questions and are on-call 24/7. We are not satisfied until you are, and this is the mindset you should expect when choosing to travel with Royal Charter Services.
Where are we located?
Address:
705 Progress Ave Unit 105,
Toronto, Ont,
M1H 2X1

Office Hours:
Monday-Friday: 9:00 am - 6:00 pm
Saturday: 10:00 am - 4:00 pm
Sunday: Closed

In case of an emergency who should you contact?
Our dispatchers are ready to serve you 24 hours 7 days a week. Please feel free to contact our emergency dispatch at 416-846-6258.
Are deposits required? What types of payments are accepted?
A 15% non-refundable deposit is required upon making a reservation. We accept VISA, MASTERCARD and AMEX over the phone or in-person. We also accept mail-in cheques and in person cash or cheques
Are deposits required? What types of payments are accepted?
A 15% non-refundable deposit is required upon making a reservation. We accept VISA, MASTERCARD and AMEX over the phone or in-person. We also accept mail-in cheques and in person cash or cheques
When is the full payment required?
Full payments are requested before 2 weeks of departure date.
What is the cancellation policy?
We require 2 weeks to 48-hour notice for cancellation and 50% of payment will be refunded.
What are the policies while travelling with a child across the border?
Any child under the age of 18 must be accompanied by an adult or guardian while travelling across the border.
What type of identification is mandatory to cross the border?
Everyone must have a valid passport. Children born in Canada and are under the age of 16 may provide a birth certificate.
What is the duty free limits when crossing the American border?
24 hours or more, you can bring in CAN$50 worth of goods free of duty and tax; if the goods you bring in are worth more than CAN$50 in total, you cannot claim this exemption. Instead you have to pay full applicable duties and taxes on all goods you bring in. 48 hours or more, you can bring in CAN$400 worth of goods free of duty and tax; 7 days or more, you can bring in CAN$750 worth of goods free of duty and tax. Alcohol and Tobacco - Restrictions apply to the amount of alcohol and tobacco you can bring into Canada under your exemption. If you have been outside Canada for at least 48 hours and are of legal age, you can bring in these amounts of alcohol and tobacco products free of duty and tax as part of your personal exemption:

Alcoholic beverages:
1.14 L (40 oz.) of liquor; or
1.5 L of wine; or
24 X 355 ml (12 oz.) containers of beer.

Tobacco products (all of the following):
Two hundred cigarettes;
Fifty cigars or cigarillos;
Two hundred tobacco sticks; and
Two hundred g (7 oz.) of manufactured tobacco.

If you bring in more than the free allowance of alcohol or tobacco, you will be required to pay the applicable duties and taxes.

If you have any further questions or concerns you may refer the following government website:
http://www.cbsa.gc.ca/media/facts-faits/060-eng.html
What does our insurance cover?
Our insurance covers all passengers while travelling on our buses. We do not provide any health insurance and medical insurance; this must be obtained privately before travelling with our bus. If you are not clear about our insurance coverage you may call our office and consult with one of our customer services representatives.
What are not included in our quotes?
Customers are responsible for all tolls charges, parking fees, admissions, permits, bridge fee drivers gratuity and drivers accommodation on overnight trips unless specified.